Privacy policy

What we collect

Your mobile number, used to sign you in with a one-time code; the name, email and patients you add to your account; the bookings, orders, subscriptions and payments you make; and any records you upload to or receive in your Health Vault.

How we use it

To run the service you asked for: hold a slot, place an order, deliver a report or prescription, and bill a subscription. Partner staff see only what their part of the work needs, such as the appointment for a centre or the prescription for a pharmacy.

Who sees your records

Reports and prescriptions are visible to you and to the clinician who wrote them. Health Vault documents are shared only when you share them, and Emergency QR data only when the code is scanned.

Payments

Card and UPI details are handled by Razorpay. ScanSureX stores the payment reference and outcome, never the instrument itself.

Audit and retention

State changes are written to an audit log. Records you delete are removed from your account; audit entries and billing records are kept as the law requires.

Your choices

You can update your profile and delete documents from your Health Vault at any time from the patient portal.